FREQUENTLY ASKED QUESTIONS (FAQ)
QUESTIONS REGARDING YOUR ORDER:
WHAT DO I DO IF I ORDERED TO THE WRONG ADDRESS?
If your item has not shipped yet, we can still change this the mailing system. However, once you have received a shipping confirmation from us, it is unfortunately not possible to change. We strive to make you happy so please contact us as soon as possible at firstname.lastname@example.org and we will do our best to accommodate you. Make sure to include your order details (including order number).
We DO accept take refunds when:
- As the items we sell are personalised we can only accept a return if the item is damaged.
- The item is returned within 7 days after receiving date.
If you meet the above criteria, email us at email@example.com. For our quality assurance, please include the reason for returning the item.
We DO NOT accept take refunds and exchanges when:
- The item has been worn or washed
- The item has been altered in any way
- The item is in any way defective from the original condition
- The item was a final sale item
WHAT IS YOUR CLOTHING MADE OF?
Most of our clothing is made of 100% cotton. All product pages list the specific product material. For any specific questions on this, please contact us at firstname.lastname@example.org.
WHERE DO YOU SHIP?
We have Free shipping world wide! You can't get better than this. Claim yours NOW
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Please allow 3-5 days processing time from when we receive your order.
Then add an additional shipping time as listed below:
3-8 business days
5-10 business days without tracking
10-20 business days without tracking
QUESTIONS ABOUT "YOUR NAME IN ARABIC: STORE:
WHAT MAKES "YOUR NAME IN ARABIC" PRODUCTS UNIQUE?
Our company was created because we enjoy art in the form of calligraphy, we also value our Identity, And what is a better way to express our identity with our artistic minds other than our "Names"
In addition, we pride ourselves on quality and therefore choose top materials.
HOW DO YOU KNOW THE MEANING OF EACH NAME?
We are using an amazing website (Seven Reflections) that explains each name in a positive energetic way, which we love as we are all about positive energy and proud vibes.
HOW DO I CONTACT YOU?
We are available per email (email@example.com), Chat (see Facebook button in bottom right corner), or through our contact form.
WHAT DO I DO IF I HAVE A QUESTION NOT ADDRESSED HERE?
We want to hear from you! Please email us at firstname.lastname@example.org. For any order related questions, please include order details (including order number).